AI order form
This form lets an AI assistant prepare an order on your behalf. Travelers staying in Japan and people living in Japan can both use it. When the form is sent, we temporarily set aside part of your credit card's available credit (a card hold). Nothing is purchased at this point. Right after the form is sent, we email you a link to the order page. Open that page and place the order yourself. Once we approve the order, we charge the card and buy the items.
See how AI-assisted ordering works, and what we do
How AI-assisted ordering works, and what we do
An AI assistant only prepares the order. You place the order yourself, and we charge your card and buy the items only after we approve it.
- STEP 1
The AI assistant sends the order
You and the AI assistant
- The items, delivery details and card details are entered in our AI order form and sent.
- You must complete the card issuer's identity check yourself.
What we do
- We temporarily set aside part of the card's available credit (a card hold).
- Nothing is charged at this point.
- The order has not been placed yet.
- We automatically email you instructions for placing the order.
- STEP 2
You place the order
You
- On the order page linked in the email, check the details and press "Place my order".
- You can correct information such as your address and name.
- The deadline to place the order is at most 48 hours after the card hold (shorter when the requested delivery date is close; the exact deadline is shown on the order page and in the email).
What we do
- We email you to say we received your order.
- Nothing is charged at this point either.
- You can cancel free of charge until we approve the order.
- If the order is not placed by the deadline, we release the card hold automatically.
- STEP 3
We approve the order and charge the card
You
- There is nothing more for you to do.
- We email you the result.
What we do
- We check the price and stock, and usually approve the order within 24 hours.
- When we approve the order, we charge the amount on hold.
- If the price has gone up, or we cannot approve the order, we release the hold and charge nothing.
- STEP 4
We buy the items
You
- There is nothing more for you to do.
What we do
- After approval, we usually buy brand-new items from an official retailer in Japan within 1 to 2 business days.
- We show proof of purchase (the retailer's receipt or order confirmation) on your order page.
- STEP 5
Delivery
You and the retailer
- You receive the items at a hotel front desk, from a coin locker, or at the address you gave in Japan.
- After you receive them, select "I received my order" on the order page.
What we do
- We arrange delivery to hotels and coin lockers.
- For an address in Japan, the retailer delivers directly.
- The order page shows the delivery status and an estimated delivery time.
- STEP 1–2Free cancellation
- STEP 3–5Whether you can cancel, and any cancellation fee, are set by the Terms of Service
How the money moves
- STEP 1Not chargedOnly a hold on available credit
- STEP 2Not chargedThe hold continues
- STEP 3ChargedCharged: items + service fee + delivery
- STEP 4ChargedUsually no further charge
- STEP 5ChargedUsually no change to the charged amount
Cancellation and refunds
- Before approval: freeWe release the card hold.
- After approval, before purchase: refund minus costs we have actually incurredWe refund the amount you paid, less any costs we have actually incurred (Terms of Service, Article 10.5).
- After purchase: the retailer's return policy appliesWhether a return or refund is possible follows the retailer's return policy. Even when a return is accepted, return shipping is deducted and our service fee is not refunded.
* Both the deadline to place the order (at most 48 hours after the card hold) and the 6 days (the longest we may take to approve) are counted from the time of the card hold. After you place the order, we usually approve it within 24 hours; if we have not approved it within 6 days of the card hold, the hold is released automatically and nothing is charged.
* The wording here follows Articles 5-2, 5-3, 7 and 10 of the Terms of Service.