Soracross for AI agents

Personal shopping and procurement service for visitors to Japan. Send us a product link, we buy it for you and deliver it to your hotel.

There is no public API. Requests are submitted by the traveler through the web form at https://soracross.com/en/quote.

Service

Who this is for: travelers staying in Japan who want items purchased and delivered during their trip.
Delivery: to your hotel, or to a pickup locker (Tokyo and other areas).
Supported languages: English, Korean, Indonesian, Turkish.
Quote validity: 30 days. Payment deadline after approval: 48 hours.
For in-stock items at our supported shops, typically 2–4 business days from payment to hotel delivery. Hard-to-find items can take longer — your quote includes an estimated receiving date.

Fees

Service fee: 10% of the item subtotal plus JPY 1,000 per order; an additional 5% on the portion of the subtotal above JPY 10,000; JPY 1,000 sourcing fee per line item submitted without a product URL; delivery JPY 1,000 standard, +JPY 1,000 for locker pickup, +JPY 1,000 for hotel advance notice, +JPY 1,000 for an exact delivery date (refunded in full if the exact date is missed).

Delivery and pickup windows

Delivery date window: your earliest date plus up to 2 more days (a 3-day window), free.
Locker pickup window: 3 days from arrival at the locker.

What we cannot handle

We do not handle: medicines or pharmaceuticals of any kind, alcohol and tobacco, other age- or license-restricted goods, live animals, fresh food, dangerous or prohibited items, counterfeit goods, and resale-restricted tickets. When in doubt, just ask.

Cancellation and refunds

For a quote request, cancellation before we purchase your items is free and refunded in full.
For a quote request: cancel free any time before we purchase. For Express checkout: cancel free any time before your order is confirmed — before you confirm the item we found, for items without a link, or before we confirm your order, for items with a link. It can no longer be cancelled after that point. After purchase and before receipt, we do our best within the retailer's policy. After you have received the items, cancellation is only possible if the retailer accepts a return — return shipping is paid by you and a 20% handling fee (of the item price) applies.
Every quote is a fixed, all-in price. If it can't be fulfilled, you get a full refund — never a surprise charge.
If we miss the exact date, the ¥1,000 is fully refunded and delivery switches to the 3-day window.
The pickup window is 3 days from arrival at the locker. If it passes, the parcel is returned automatically and we refund the product cost to you (our service fees are not refunded).
If locker pickup isn't available: we'll deliver to the hotel you entered instead, and refund the ¥1,000 locker fee.

Policy version: terms-v1.5-2026-09-06

How it works

Four steps, from a product link to your hotel front desk.

You send a link — Amazon, Rakuten, Yodobashi — or just a product name.
We quote — One all-in price. Nothing is bought until you approve it.
We buy it — From official shops only. A receipt is always available.
You receive it — At your hotel, or a coin locker in the area you choose.

Frequently asked questions

How do I place an order?

Fill in the quote form with a product URL (or name), quantity, your hotel and your preferred receiving date. We reply by email with an all-in quote and a link to your personal order page, where you can check the exact products and approve — usually within 24 hours. Nothing is purchased until you approve and pay.

How do I pay?

By credit or debit card through a secure Square payment link we send with your quote. We never see or store your card details.

How long does delivery take?

For in-stock items at our supported shops, typically 2–4 business days from payment to hotel delivery. Hard-to-find items can take longer — your quote includes an estimated receiving date.

How does hotel delivery work?

We address the parcel to your name at your hotel, marked with your stay dates. Most hotels in Japan accept parcels for guests at the front desk. We recommend telling the front desk you are expecting a delivery. Please order early enough that it arrives during your stay.

Can I cancel my order?

For a quote request: cancel free any time before we purchase. For Express checkout: cancel free any time before your order is confirmed — before you confirm the item we found, for items without a link, or before we confirm your order, for items with a link. It can no longer be cancelled after that point. After purchase and before receipt, we do our best within the retailer's policy. After you have received the items, cancellation is only possible if the retailer accepts a return — return shipping is paid by you and a 20% handling fee (of the item price) applies.

What about returns or defective items?

Items are bought new from official retailers and delivered sealed, in their original packaging, with receipts shown on your order page. Returns and exchanges follow each retailer's policy, and return shipping is paid by the customer. If something is defective, contact us right away and we will work it out with the retailer under their warranty.

Is there anything you can't buy?

We do not handle: medicines or pharmaceuticals of any kind, alcohol and tobacco, other age- or license-restricted goods, live animals, fresh food, dangerous or prohibited items, counterfeit goods, and resale-restricted tickets. When in doubt, just ask.

Can you get tax-free prices?

No. Tax-free shopping in Japan applies only to purchases you make yourself at tax-free counters with your passport. We purchase at regular tax-included retail prices.

I'm not in Japan yet. Can I order in advance?

Yes — that's the best way. Order before your trip, tell us your check-in date and hotel, and your items will be waiting for you when you arrive.

Do I get a receipt?

Yes — three documents. The retailer's receipt comes with your items (and appears on your order page) as proof of the goods purchase made on your behalf; Square emails you a payment receipt for the card charge; and your order page shows the full fee breakdown. Because we buy as your agent, the sales contract for the goods is between you and the retailer.

Which shops do you buy from?

We buy mainly from Japan's three most trusted major retailers — Amazon Japan, Rakuten and Yodobashi. Send us any product link: if the item is available at one of these, we purchase it there and deliver it to you. So even if you found it on a lesser-known site, we get the same product from a trusted retailer. Other shops may be possible too — just mention it in your quote request and we'll let you know. You're never charged until you approve the quote.

How can I choose a delivery date?

Pick your earliest delivery date and we'll deliver within a 3-day window from that date (free). You can also choose exact-date delivery for +¥1,000. If we miss the exact date, the ¥1,000 is fully refunded and delivery switches to the 3-day window.

How far in advance can I request?

We accept requests for stays whose check-in date is within {days} days of the request. This keeps your prepayment and our purchase close to your trip, so return windows and stock stay valid. If your trip is further away, please come back closer to the date.