Ask an AI assistant to prepare your order

You can use an AI assistant to get an order ready.

When the AI assistant you use enters the item details and your stay dates on the AI order form and sends it, a card hold is placed on your credit card, which temporarily sets aside part of its available credit. You place the actual order yourself, and Soracross buys the items.

Two ways to use it

A. Have the AI assistant operate the form

If you use an AI assistant that can open a web page and type into it, you can ask it to do everything from filling in the form to sending it.

B. Have the AI assistant create a link, and open it yourself

If the AI assistant cannot operate the form directly, for example in a chat app on a smartphone, ask it to create a link with the item details and your stay dates filled in, then open it and send the form yourself.

Enter your name, email address and credit card details yourself.

Step by step

STEP 1
Ask your AI assistant

Copy one of the requests below and replace the product URL, the tax-included price, your stay dates and other details with your real information.

Sample request A: have the AI operate the form

Please open Soracross's AI order form (https://soracross.com/en/agent/order) and prepare an order for 1 of the following item, for pickup at my hotel.
Product page: https://example.com/product
Stay: October 25 to October 30
I will enter the hotel name myself. I will also enter the credit card details myself. Please check what is entered and go as far as sending the form.

Sample request B: have the AI create a filled-in link

Please create a link to Soracross's AI order form (https://soracross.com/en/agent/order) with the item details and my stay dates filled in.
Product page: https://example.com/product
Quantity: 1
Tax-included price: {Tax-included price} yen
Pickup: at my hotel
Check-in: October 25, 2026
Check-out: October 30, 2026
In the URL fragment of the link (the part after #), set the needed details such as url1, qty1, price1, checkin, checkout and delivery. Please URL-encode the product URL.
Please show me the link once it is created. After I open it, I will enter my name, email address and credit card details myself.

* The part of the link after "#" is used only in your browser and is not sent to Soracross's servers. Do not put your name, email address or credit card details in the link.

STEP 2
Send the form

Check what is entered on the AI order form and send it. Once it is sent, a card hold is placed on your credit card. At this point the order has not been placed, and nothing is charged.

STEP 3
Place the order from the email link

Open the link in the email from Soracross, check the order and press "Place my order". This places the order. Nothing is charged yet, though. When Soracross checks the price and stock and approves the order, the process moves on to charging, buying and delivery.

How AI-assisted ordering works, and what we do

An AI assistant only prepares the order. You place the order yourself, and we charge your card and buy the items only after we approve it.

  1. STEP 1

    The AI assistant sends the order

    You and the AI assistant

    • The items, delivery details and card details are entered in our AI order form and sent.
    • You must complete the card issuer's identity check yourself.

    What we do

    • We temporarily set aside part of the card's available credit (a card hold).
    • Nothing is charged at this point.
    • The order has not been placed yet.
    • We automatically email you instructions for placing the order.
  2. STEP 2

    You place the order

    You

    • On the order page linked in the email, check the details and press "Place my order".
    • You can correct information such as your address and name.
    • The deadline to place the order is at most 48 hours after the card hold (shorter when the requested delivery date is close; the exact deadline is shown on the order page and in the email).

    What we do

    • We email you to say we received your order.
    • Nothing is charged at this point either.
    • You can cancel free of charge until we approve the order.
    • If the order is not placed by the deadline, we release the card hold automatically.
  3. STEP 3

    We approve the order and charge the card

    You

    • There is nothing more for you to do.
    • We email you the result.

    What we do

    • We check the price and stock, and usually approve the order within 24 hours.
    • When we approve the order, we charge the amount on hold.
    • If the price has gone up, or we cannot approve the order, we release the hold and charge nothing.
  4. STEP 4

    We buy the items

    You

    • There is nothing more for you to do.

    What we do

    • After approval, we usually buy brand-new items from an official retailer in Japan within 1 to 2 business days.
    • We show proof of purchase (the retailer's receipt or order confirmation) on your order page.
  5. STEP 5

    Delivery

    You and the retailer

    • You receive the items at a hotel front desk, from a coin locker, or at the address you gave in Japan.
    • After you receive them, select "I received my order" on the order page.

    What we do

    • We arrange delivery to hotels and coin lockers.
    • For an address in Japan, the retailer delivers directly.
    • The order page shows the delivery status and an estimated delivery time.
  • STEP 1–2Free cancellation
  • STEP 3–5Whether you can cancel, and any cancellation fee, are set by the Terms of Service

How the money moves

  1. STEP 1Not chargedOnly a hold on available credit
  2. STEP 2Not chargedThe hold continues
  3. STEP 3ChargedCharged: items + service fee + delivery
  4. STEP 4ChargedUsually no further charge
  5. STEP 5ChargedUsually no change to the charged amount

Cancellation and refunds

  • Before approval: freeWe release the card hold.
  • After approval, before purchase: refund minus costs we have actually incurredWe refund the amount you paid, less any costs we have actually incurred (Terms of Service, Article 10.5).
  • After purchase: the retailer's return policy appliesWhether a return or refund is possible follows the retailer's return policy. Even when a return is accepted, return shipping is deducted and our service fee is not refunded.

* Both the deadline to place the order (at most 48 hours after the card hold) and the 6 days (the longest we may take to approve) are counted from the time of the card hold. After you place the order, we usually approve it within 24 hours; if we have not approved it within 6 days of the card hold, the hold is released automatically and nothing is charged.

* The wording here follows Articles 5-2, 5-3, 7 and 10 of the Terms of Service.

Fees and delivery

When money moves

WhenWhat happens to your credit card
When the form is sentA card hold is placed. No charge
When you press "Place my order"The order is placed. Still no charge
When Soracross approves the orderThe card is charged
If the order cannot be approved, for example because the price has gone upThe hold is released. No charge

If the order cannot be approved, for example because the price has gone up, the hold is released. The order is then not placed, so please review the conditions if needed and place a new order.

After a hold is released, how long it takes for the available credit to come back depends on the card issuer.

Cancellation

The cancellation link contains the information needed to release the card hold. Do not give it to anyone else.

After a hold is released, how long it takes for the available credit to come back depends on the card issuer.

Please note

Related links