Terms of Service

Article 1 (Application)

1. These Terms of Service (these "Terms") set out the conditions for use of the purchase agency service "Soracross" (the "Service") provided by the business operator identified in the Commercial Transactions Disclosure published on this website (trade name: Soracross; "we", "us" or "our").
2. By submitting a quote request or approving a quote, you (the "Customer", "you") are deemed to have agreed to these Terms.
3. The authoritative text of these Terms is the English version. Versions in other languages are reference translations; in the event of any discrepancy in interpretation, the English version prevails.

Article 2 (Nature of the Service — Purchase Agency)

1. The Service is a quasi-mandate (jun-inin) service under Japanese law: at your request, we purchase products on your behalf from retailers in Japan — Amazon.co.jp, Rakuten Ichiba and Yodobashi Camera (the "Supported Retailers") — and deliver them to your designated pickup location within Japan.
2. The sales contract for each product is formed between you and the retailer. We are not the seller of the products and do not acquire ownership of the products for our own account.
3. As evidence of purchase, we present to you the receipt or equivalent proof issued by the retailer.

Article 3 (Eligibility)

1. The Service is available only to persons aged 18 or over.
2. The Service is intended for visitors to Japan whose primary place of residence is outside Japan (non-residents of Japan). Persons residing in Japan may not use the Service.
3. You must maintain an email address at which you can be reached in Japan during your intended pickup period, and must provide accurate information.
4. We may refuse use of the Service by any person who has previously violated these Terms or whom we otherwise reasonably consider unsuitable.

Article 4 (Quote Requests and Quotes)

1. You request a quote by specifying the product URL or description, quantity, pickup method and preferred date. Submitting a quote request does not form a contract.
2. After reviewing your request, we will send a quote stating the itemized breakdown and total of: the product cost (actual price), our service fee, and delivery-related costs. We may decline to issue a quote (decline the engagement) without stating reasons.
3. A quote is valid for 30 days from issuance. After this period it lapses automatically, and prices are subject to re-quotation.

Article 5 (Formation of Contract; Fixing of the Total Amount)

1. A contract for the Service is formed, on the terms of the quote, at the moment you approve the quote on your order page.
2. The total amount as at approval becomes the fixed amount and will not change thereafter (except as provided in Article 7.3). We record the date and time of your approval and the version of these Terms in effect at that time.
3. If a minor approves a quote in error, the contract may be rescinded absent the consent of a legal representative; any damage arising where the representation in Article 3.1 was false shall be borne by you.

Article 6 (Payment)

1. Payment is by card only, through a hosted payment link issued by Square, Inc. after your approval. We do not receive or store your card details.
2. Payment is due within 48 hours of approval. If payment is not confirmed within this period, the contract lapses automatically.
3. Of the total amount, the portion corresponding to the product cost is received as an advance on expenses necessary for performing the mandate (Article 649 of the Civil Code of Japan).
4. Currency conversion rates and international transaction fees charged by your card issuer are borne by you.

Article 7 (Composition of the Price; Settlement)

1. The total amount consists of: (a) the product cost (the retailer’s selling price — actual cost); (b) our service fee; and (c) delivery-related costs.
2. Our remuneration consists solely of items (b) and (c). We take no margin on item (a), and we evidence this by presenting the purchase receipt.
3. If, after approval, the retailer’s selling price exceeds the quoted amount, we bear the excess (you will not be charged anything further). However, if the excess is substantial, we may terminate the contract under Article 8.3.
4. If, after approval, the retailer’s selling price falls below the quoted amount, the fixed total remains unchanged. You agree that the difference is paid as part of the consideration for the Service (because we disclose the purchase receipt, the actual purchase price can always be verified).

Article 8 (Execution of the Purchase)

1. After confirming payment, we will execute the purchase from the Supported Retailers within a reasonable period.
2. If the specified product is unavailable, we may propose an equivalent substitute. If you do not accept the substitute, we will terminate the contract and refund the full amount.
3. If performance becomes difficult due to stock shortage, significant price movement, refusal of the order by the retailer or any other cause not attributable to us, we may terminate the contract and refund the full amount. In that case we bear no liability beyond the refund.

Article 9 (Pickup)

1. Pickup is by either: (a) delivery to your hotel (addressed in your name); or (b) collection at a parcel locker or similar facility designated by us (with a pickup code notified on your order page).
2. The availability and location of locker pickup are fixed in the quote. We are not liable for damage arising from your sharing of a pickup code with third parties.
3. You must promptly confirm receipt on your order page after receiving the products. Receipt is deemed to have occurred when 14 days have passed from the date on which evidence of delivery is confirmed.
4. If pickup cannot be completed for reasons attributable to you (incorrect hotel name, checkout, expiry of the pickup window, etc.), the actual costs of redelivery or re-arrangement are borne by you. If products are returned or disposed of because a locker retention period expired, we owe no refund.

Article 10 (Cancellation and Refunds)

1. Cancellations are handled according to the stage of the order, as follows (identical to our published cancellation policy):

• (a) Before we execute the purchase: free of charge. If you have already paid, we refund the full amount.
• (b) After purchase and before receipt: we will respond in good faith within the scope of the retailer’s return policy. If the retailer accepts the return, we refund the product cost less the retailer’s prescribed charges and return shipping; our service fee is not refunded. If the retailer does not accept the return, no refund can be made (the products will be delivered to you).
• (c) After receipt: possible only where the retailer accepts the return. In this case a handling charge of 20% of the product cost, plus return shipping, is borne by you.

2. Refunds are made, in principle, only to the original card (via Square). We do not make refunds in cash or by bank transfer.

3. As the Service is a mail-order (distance) sale, the cooling-off regime under the Act on Specified Commercial Transactions of Japan does not apply. Cancellations are governed by this Article.

4. Amounts corresponding to fees charged by card companies or payment processors in connection with a refund, and losses due to exchange-rate movements, are not compensated.

Article 11 (Products We Do Not Handle)

1. We do not handle the following products. If any of them is found to be involved, we may decline the quote or terminate the contract (with a full refund for any amounts not yet spent on purchases):

• (1) Pharmaceuticals of any kind (including prescription drugs, pharmacist-guidance drugs and over-the-counter drugs);
• (2) Alcohol and tobacco (we cannot perform age verification, so these are not handled at all);
• (3) Items whose sale, possession or transfer is restricted by law (firearms, swords, hazardous materials, etc.);
• (4) Designated event tickets subject to the Japanese Ticket Unauthorized Resale Prevention Act;
• (5) Perishable food, chilled or frozen goods, and live animals or plants;
• (6) Products whose purchase would require conduct contrary to the retailer’s terms of use or conditions of sale (including circumvention of per-customer quantity limits);
• (7) Any other product we reasonably consider inappropriate.

2. You are responsible for confirming, at your own risk, any export/import restrictions, customs duties and quarantine requirements applicable when taking purchased products out of Japan. Delivery under the Service is completed within Japan, and we accept no responsibility for matters arising after your departure.

Article 12 (Responsibility for the Products)

1. Because we are not the seller of the products, we give no warranty as to their quality, performance or fitness for purpose. Product non-conformity, initial defects, recalls and similar matters are governed by the policies of the retailer or manufacturer (we will cooperate to a reasonable extent, such as by providing contact information).
2. If there was an error in our purchasing (such as purchasing a product different from the one specified), we will, at our expense, re-purchase the correct product or refund the relevant portion. This constitutes the entirety of our liability for such error.
3. Shipping and similar costs for returns or exchanges are as provided in Article 10.1.

Article 13 (Evidence and Records)

1. We present purchase receipts, product photographs and similar evidence on your order page, and retain them as transaction records for up to 1 year.
2. You consent to our use of such evidence and transaction records for responding to payment disputes (chargebacks), preventing fraud, and complying with law.

Article 14 (Prohibited Conduct)

You must not engage in any of the following: providing false information; fraudulent use of a payment card; placing bulk orders while concealing a resale purpose; infringing the rights of, or causing nuisance to, us or any third party; interfering with the operation of the Service; or being, or being involved with, anti-social forces (organized crime).

Article 15 (Termination by Us)

If you breach these Terms or fall under the preceding Article, we may terminate the contract without prior notice. In that case, any refund is limited to the actual product cost not yet spent on purchases; the service fee and delivery-related costs are not refunded.

Article 16 (Disclaimer; Limitation of Liability)

1. We are not liable for delay in, or impossibility of, performance caused by events beyond our reasonable control, including natural disasters, failures of communications, payment or logistics systems, and retailer stock shortages or delivery delays.
2. Where we are liable for damages, our liability is limited to ordinary and direct damage actually incurred, up to the amount you paid for the order concerned. We are not liable for indirect damage such as lost profits or itinerary-change costs.
3. The limitation in the preceding paragraph does not apply in cases of our willful misconduct or gross negligence, or where such limitation is not permitted under the Consumer Contract Act of Japan or other mandatory law.

Article 17 (Personal Information)

The handling of personal information is governed by our separately published Privacy Policy.

Article 18 (Amendment of these Terms)

These Terms may be amended where necessary, in accordance with Article 548-4 of the Civil Code of Japan (standard terms of contract). When we amend these Terms, we will announce the effective date and the content of the amendment on this website in advance. Your use of the Service, or your approval of a quote, after the effective date constitutes agreement to the amended Terms. Each order is governed by the version of these Terms in effect at the time of its approval.

Article 19 (Notices)

Notices from us are validly given by sending them to the email address you have registered, and are deemed to have arrived at the time they would normally arrive.

Article 20 (Severability)

If any provision of these Terms is held invalid or unenforceable, the validity of the remaining provisions is not affected.

Article 21 (Governing Law; Jurisdiction)

1. These Terms, and any contract relating to the Service, are governed by the laws of Japan.
2. The Tokyo District Court has exclusive jurisdiction as the court of first instance over any dispute arising in connection with the Service; provided that this does not preclude the application of mandatory consumer-protection rules of the law of your habitual residence.