International shipping
Soracross buys items from shops in Japan on your behalf and ships them abroad by EMS, Japan Post's tracked express service. The quote shows one total before you pay: item price, service fee, packing and dispatch fee, and international shipping, which is fixed in the quote. Import duties and taxes are paid by you on delivery. Not available for addresses in the United States.
We buy from shops in Japan on your behalf and send your items to you by EMS, Japan Post's tracked express service. You see one total before you pay, with international shipping included.
Live outside Japan?
Send us the product links. We check the price and stock, buy the items in Japan, and ship them to your home.
Leaving Japan before your delivery can arrive?
If your items can't reach your hotel before check-out, we can ship them to your home instead.
Why people ask us
A person reads your request
A person at Soracross reads each request and usually replies within 24 hours (business hours: 10:00–19:00 Japan time). Ask before you decide: whether an item can be shipped, which version to choose, or what the total will be. You can write your questions in the Notes box of the quote form.
Shops that don't ship abroad
Many Japanese shops deliver only within Japan, have checkouts in Japanese only, or decline foreign cards. Send us the link, including from smaller shops, and we'll tell you whether we can buy it.
One total, paid once
Your quote includes the item price, our service fee, packing and international shipping. Shipping is fixed in the quote, so you won't be asked to pay again after the parcel is weighed. Import duties and taxes in your country are separate (see "Customs duties and taxes").
How it works
- Ask for a quote. Fill in one form: the product links (or a description), the destination country, and your name and email.
- Get your quote. We email you a quote with the full total and tell you the next steps.
- We buy, receive and pack. When you go ahead with the quote, we buy your items new from the shop and have them delivered to us in Japan. We don't open product boxes. We may remove the shop's outer shipping carton so everything fits in one box.
- We ship by EMS. We email you the tracking number.
Pricing
Total = item price + service fee + packing and dispatch fee + international shipping (+ coverage fee and export declaration fee, only when they apply)
| Item | How it is calculated |
|---|---|
| Item price | What the shop charges, including Japanese consumption tax and the shop's delivery charge within Japan |
| Service fee | 10% of the item price plus international shipping, plus ¥1,000 per order, and an extra 5% on the part of the item price plus international shipping above ¥10,000. For each item line without a product link, ¥1,000 is added for finding it (not multiplied by the quantity) |
| Packing and dispatch fee | ¥2,000 per box: packing materials, the customs form, and handing the parcel to Japan Post |
| International shipping (EMS) | From the table below, by destination zone and estimated weight. The amount in your quote is final: we don't charge more or refund the difference after weighing |
| Coverage fee (items over ¥20,000 only) | We declare the full item price for EMS coverage (compensation if the parcel is lost or damaged). Coverage up to ¥20,000 is free; ¥50 is added for each further ¥20,000 or part of it. EMS coverage goes up to ¥2,000,000 per parcel; for items above that, we quote individually |
| Export declaration fee (items over ¥200,000 only) | ¥2,800, charged by Japan Post for the export declaration |
Not included: import duties, import VAT or GST, and customs handling charges in your country. You pay these when you receive the parcel.
How we estimate the weight
We start from the weight the shop shows (or a similar product's weight). If the items weigh up to 2 kg in total, we add 300 g for packing; above 2 kg, we add 500 g. EMS is charged by actual weight, not by box size.
Our international shipping rates (EMS, JPY)
We don't ship to Zone 4 (the United States), so it is not listed. Zone 1: China, South Korea, Taiwan. Zone 2: Asia (except China, South Korea and Taiwan), including Hong Kong and Macau. Zone 3: Oceania, Canada, Mexico, the Middle East and Europe. Zone 5: Central and South America (except Mexico) and Africa.
| Weight | Zone 1 | Zone 2 | Zone 3 | Zone 5 |
|---|---|---|---|---|
| Up to 500 g | 1,740 | 2,280 | 3,780 | 4,320 |
| Up to 600 g | 1,920 | 2,580 | 4,080 | 4,680 |
| Up to 700 g | 2,100 | 2,880 | 4,380 | 5,040 |
| Up to 800 g | 2,280 | 3,180 | 4,680 | 5,400 |
| Up to 900 g | 2,460 | 3,480 | 4,980 | 5,760 |
| Up to 1 kg | 2,640 | 3,780 | 5,280 | 6,120 |
| Up to 1.25 kg | 3,000 | 4,200 | 6,000 | 7,020 |
| Up to 1.5 kg | 3,360 | 4,620 | 6,660 | 7,920 |
| Up to 1.75 kg | 3,720 | 5,040 | 7,380 | 8,820 |
| Up to 2 kg | 4,080 | 5,460 | 8,040 | 9,720 |
| Up to 2.5 kg | 4,680 | 6,180 | 9,300 | 11,520 |
| Up to 3 kg | 5,280 | 6,900 | 10,560 | 13,320 |
| Up to 3.5 kg | 5,880 | 7,620 | 11,820 | 15,120 |
| Up to 4 kg | 6,480 | 8,340 | 13,080 | 16,920 |
| Up to 4.5 kg | 7,080 | 9,060 | 14,340 | 18,720 |
| Up to 5 kg | 7,680 | 9,780 | 15,600 | 20,520 |
| Up to 5.5 kg | 8,280 | 10,500 | 16,860 | 22,320 |
| Up to 6 kg | 8,880 | 11,220 | 18,120 | 24,120 |
| Up to 7 kg | 9,840 | 12,420 | 20,640 | 27,000 |
| Up to 8 kg | 10,800 | 13,620 | 23,160 | 29,880 |
| Up to 9 kg | 11,760 | 14,820 | 25,680 | 32,760 |
| Up to 10 kg | 12,720 | 16,020 | 28,200 | 35,640 |
| Up to 11 kg | 13,680 | 17,220 | 30,720 | 38,520 |
| Up to 12 kg | 14,640 | 18,420 | 33,240 | 41,400 |
| Up to 13 kg | 15,600 | 19,620 | 35,760 | 44,280 |
| Up to 14 kg | 16,560 | 20,820 | 38,280 | 47,160 |
| Up to 15 kg | 17,520 | 22,020 | 40,800 | 50,040 |
| Up to 16 kg | 18,480 | 23,220 | 43,320 | 52,920 |
| Up to 17 kg | 19,440 | 24,420 | 45,840 | 55,800 |
| Up to 18 kg | 20,400 | 25,620 | 48,360 | 58,680 |
| Up to 19 kg | 21,360 | 26,820 | 50,880 | 61,560 |
| Up to 20 kg | 22,320 | 28,020 | 53,400 | 64,440 |
| Up to 21 kg | 23,280 | 29,220 | 55,920 | 67,320 |
| Up to 22 kg | 24,240 | 30,420 | 58,440 | 70,200 |
| Up to 23 kg | 25,200 | 31,620 | 60,960 | 73,080 |
| Up to 24 kg | 26,160 | 32,820 | 63,480 | 75,960 |
| Up to 25 kg | 27,120 | 34,020 | 66,000 | 78,840 |
| Up to 26 kg | 28,080 | 35,220 | 68,520 | 81,720 |
| Up to 27 kg | 29,040 | 36,420 | 71,040 | 84,600 |
| Up to 28 kg | 30,000 | 37,620 | 73,560 | 87,480 |
| Up to 29 kg | 30,960 | 38,820 | 76,080 | 90,360 |
| Up to 30 kg | 31,920 | 40,020 | 78,600 | 93,240 |
These are our international shipping rates (effective October 25, 2026). A quote you have already received keeps its amount while it is valid.
Examples (packing and dispatch fee ¥2,000)
| Skincare to South Korea | Tableware to Germany | |
|---|---|---|
| Item price | ¥10,000 | ¥30,000 |
| Estimated weight | 1.3 kg (1 kg of items + 300 g packing; Zone 1, up to 1.5 kg) | 2.3 kg (2 kg of items + 300 g packing; Zone 3, up to 2.5 kg) |
| International shipping (EMS) | ¥3,360 | ¥9,300 |
| Service fee | ¥2,504 | ¥6,395 |
| Packing and dispatch fee | ¥2,000 | ¥2,000 |
| Coverage fee | ¥0 | ¥50 |
| Total | ¥17,864 | ¥47,745 |
You are charged in Japanese yen. Your card issuer may add a foreign transaction fee or use its own exchange rate.
What we can't ship
Before we buy, we check whether each item can be shipped. If it can't, we don't buy it and we tell you.
Japan Post does not accept these by air or by sea:
- Perfume and nail polish
- Aerosol sprays of any kind, including spray sunscreen, deodorant and face mist
- Lighters
- Loose lithium batteries (including batteries packed separately from a device), power banks and e-cigarettes
We buy these only if the shop's page shows they meet Japan Post's conditions:
- Skincare and sunscreen containing alcohol (not sprays), and hand sanitizer of 24% alcohol or less
- Nail polish remover without acetone
- Devices with a built-in lithium battery, such as phones and cameras (limits on capacity and number; some countries don't accept them by air, and we ship by air only)
We don't open product boxes to check, so if the shop's page doesn't show these conditions, we decline before buying.
We check with you before buying: food. Whether food can be sent depends on your country's import rules.
Items we never buy (for any delivery):
We do not handle: medicines or pharmaceuticals of any kind, alcohol and tobacco, other age- or license-restricted goods, live animals, fresh food, dangerous or prohibited items, counterfeit goods, and resale-restricted tickets. When in doubt, just ask.
Your country's rules: please check your country's import rules yourself (for example, limits on cosmetics, food or quantities). We can't confirm them for every country.
If something goes wrong: who is responsible
| Cause | Examples | What happens |
|---|---|---|
| On your side | Your country's import restrictions or quarantine; unpaid duties; the parcel isn't collected; a wrong address or name; refusing the parcel; incorrect information you gave us | We don't refund the item price, our fees (service, packing and dispatch, coverage, export declaration) or shipping. The parcel comes back to us (see "Undelivered parcels") |
| On our side | A wrong customs declaration; shipping an item the carrier doesn't accept; poor packing; sending the wrong item | We reship at our cost or refund you |
| In transit | Loss or damage by the carrier that we didn't cause | We pass on the compensation we receive under EMS coverage |
| Customs | Your country's customs opens, holds or seizes the parcel | We are not responsible unless it is our fault. Fines or storage charges are yours unless it is our fault |
Cancellation
After we have bought your items, we don't arrange returns to the shop, and cancelling no longer refunds the item price. Before we buy, you can cancel free of charge.
If you still end the order after the purchase, the item price and our fees (the service fee, the packing and dispatch fee, the coverage fee and the export declaration fee) are not refunded. If we haven't handed the parcel to the carrier yet, we refund the international shipping. The items are then disposed of or, if you prefer, shipped to you after you pay the international shipping again.
Customs duties and taxes
Your country may charge import duty, VAT or GST, and a customs handling fee. These are not part of our total, and we don't pay them in advance for you. You pay them to the carrier or post office when you receive the parcel.
We declare the contents and the price you paid accurately, based on the shop's receipt. We can't declare a lower value or mark a purchase as a gift.
Where we ship
We ship to the countries and regions where Japan Post currently accepts EMS, except the United States (including Puerto Rico, Guam and other US territories, and military mail addresses). In some countries, EMS covers only part of the country. For those, the quote form also asks for your postal code, so we can check that EMS reaches your area before we send the quote.
We ship only to the address where you, the person who placed the order, live. We don't ship to parcel forwarding services, PO boxes or parcel-holding services.
We don't ship items whose export is restricted under Japanese law, or to countries and regions where Japanese law or the destination's law prohibits or restricts the export or import.
Delivery time
After we hand the parcel to Japan Post, EMS usually arrives in about 2 to 14 days, depending on the country. These are Japan Post's standard times, not a guarantee. Weekends, holidays, flight changes and customs checks can add days. Buying, receiving and packing take extra time; your quote tells you how long.
Undelivered parcels
If the parcel can't be delivered for a reason on your side (see "If something goes wrong"), it comes back to us. We email you when it arrives and keep it for 30 days from the day after that email. If you pay the international shipping again (and any return charge) within that time, we resend it. If not, we dispose of the items. The item price, our fees (service, packing and dispatch, coverage, export declaration) and the original shipping are not refunded.
If the parcel comes back because of our mistake, we reship at our cost or refund you, as described above.
Questions
Do you ship to the United States?
No. We don't ship to addresses in the United States, including Puerto Rico, Guam and other US territories, or to US military mail addresses.
Can you put items from different shops in one box?
Yes. Items from several shops can go in one box, as long as the parcel stays within EMS's limits (up to 30 kg). The packing and dispatch fee is per box.
Is this cheaper than a package forwarding service?
Usually not. If you collect many items over several weeks and want the lowest shipping cost, a forwarding service is often the better choice. We fit best when you want a person to read your request and the shop's product page before buying, and want to know the full total before you pay.
Do you open or check my items before shipping?
No. We buy items new from the shop and ship them in their product boxes, unopened.
Can you mark the parcel as a gift or declare a lower value?
No. We declare the actual contents and the price paid.
What if customs holds my parcel?
Customs in your country decides. Contact the carrier in your country with the tracking number. If the parcel comes back to us, we follow "Undelivered parcels" above.
Can I use Express checkout or the AI order form for international shipping?
Not at the moment. To request international shipping, use the international shipping quote form.
You can also message us on WhatsApp with questions.
I'm shipping to Korea. Do I need a personal customs clearance code?
We don't ask for it when you order. If Korean customs asks for one when your parcel arrives, please give it to Korea Post.
I'm in Japan now and my delivery won't arrive before I leave. Can I switch?
Yes, if we haven't bought the items yet. Fill in the international shipping quote form with your order number, and we'll send you a new quote with international shipping. If we agree, your current order is cancelled under its usual cancellation rules, and the international shipping becomes a new order.
Get your quote
Fill in one form with the items, the destination country, and your name and email. We reply by email with a quote showing the full total (import duties and taxes are separate), usually within 24 hours. Nothing is bought until you tell us to go ahead.
Questions? You can also message us on WhatsApp.
Ask on WhatsAppBusiness hours 10:00–19:00 (Japan time). We usually reply within 24 hours. Please do not send card details by chat. Payment is only through your order page.